Social Business Solutions for Professional Services Companies

Professional services firms use communities to transform the client experience

Professional services organizations are social in nature, more so than any other type of company. They rely on bringing together teams of highly skilled people to collaborate on everything from finding expertise and content, to driving new business, to working with each other to deliver results for their clients. Even client touch points are all about advising, intellectual prowess, and relationships.

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Explore the business value of social for Professional Services companies

Foster collaboration across your enterprise

Knowledge is a professional services firms’ most important asset. A Social Intranet can foster collaboration and knowledge sharing throughout the organization, bringing teams together and breaking down departmental and geographic silos.

Employee communities can:

  • Eliminate bureaucratic bottlenecks
  • Allow for easier expert identification
  • Create more informed and engaged employees
  • Provide access to a rich internal knowledge base

Create a personalized experience for your clients

Customer communities allow professional services firms to engage clients in their own private, online community to collaborate together on projects, optimize client support and service, share thought leadership, and provide ongoing advice.

Customer communities facilitate:

  • Improved customer retention rates and loyalty
  • Reduced support costs
  • Improved message and status accuracy
  • Tighter efficiency and communication

Enhance business development activities

Business development teams can easily access relevant information from all departments – where and when they want it. Imagine being able to use one platform to gather up-to-date data and relevant assets to quickly compile the strongest proposal.

Employee communities are instrumental in:

  • Making informed decisions
  • Providing access to shared data and reports
  • Fostering self-motivating workers
  • Improving employee morale

See communities for professional services companies in action

Plus Relocation : Customer Portal

Industries: Professional Services
Products: Salesforce Communities

JLL's : Commercial Real Estate Concierge

Industries: Professional Services
Products: Salesforce Community Cloud, Salesforce Sales Cloud, 7Summits Lightning Component: News

JM Family Enterprises : Employee Community

Industries: Financial Services, Professional Services

Rise Interactive

Industries: Professional Services
Products: Salesforce Communities

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  • People are excited. Our Community took a company of 150 people and suddenly enhanced our leadership position in the marketplace, and it helped us address a very real challenge for our clients and their employees. Our priority is delivering the best possible experience, and [the Community] has enabled us to greatly simplify and enhance both the client and the transferee experience to a level that’s unmatched in our industry.

    Susan Schneider, Plus Relocation

Innovation powered by communities, brought to life by 7Summits.

Solutions designed
around people.

7Summits artisans create community-powered business solutions that unlock business value, designed around your people and processes to help transform your business for a competitive advantage.Professional Services

Powerful templates and accelerators.

7Summits accelerators help you get to market faster. We take our experience with hundreds of projects to extend the platform with Bolts and Lightning Components for enhanced features and user experience, and maximum business impact.Accelerators

Community experts
as your guide.

You know your business, and we know ours. So if you need help crafting a business case for community, building a roadmap, or help guiding your organization through change, our social sherpas are here to help.Success Services

Learn how communities can drive digital transformation for your business