10 Must-Know Communities Enhancements in the Summer '19 Release

Phil Weinmeister | May 19, 2019

The Summer ’19 release from Salesforce will be pushed to all Production orgs by June 15. Whether you are reading this in advance of the release, or after its deployment, there are 10 key enhancements with which you should familiarize yourself.

And, now in no particular order, sharing words and details from the Salesforce release notes: The 10 must-know Community Cloud enhancements from Summer ’19.

Do More with the New Salesforce CMS (link)

CMS for Community Cloud has evolved into something bigger and better: Salesforce CMS, which contains a host of features improve usability and flexibility:

  • Share content across communities more easily
  • Collaborate with local and regional teams on projects
  • Create content outside of your communities in CMS workspaces
  • Take advantage of role-based access to control content authoring and settings access

Salesforce CMS is available automatically to all Community Cloud customers. Check out Salesforce CMS in the App Launcher.

Control Who Does What in Salesforce CMS (link)

Role-based access in Salesforce CMS makes it easy to control exactly who does what in each content workspace. You may also add contributors to individual CMS workspaces by assigning access roles according to the level of access they need.
Add Contributors Screen

Streamline User Creation and Management of External Users (link)

Now delegated admins can create, disable, and view external users without going to Salesforce Setup. They can select the action they want to take directly from the contact detail page.
Contact detail page

Get More Control with Community Flow Page URLs (link)

The Flow page URL now includes flow arguments in the query string. When you navigate to the Flow page in Community Builder, you can set variable inputs for your flows from the URL. The updated format gives you more control over your variable inputs while you’re on the Flow page. This change doesn’t affect flows that aren’t located on the out-of-the-box community Flow page.

Set Up Global Quick Actions in Communities (link)

Actions, such as Polls, Posts, and Questions, now support the same global quick actions as in Lightning Experience. Your users can take advantage of the same time-saving shortcuts everywhere. This primarily affects Cases in Communities.

Streamline Customer Appointment Scheduling with Lightning Scheduler (link)

Help your community users schedule appointments quickly with a self-service interface in Lightning Scheduler. Out-of-the-box Flows make it simple to search and select the right person, topic, location, and date and time.

Enhance Your Custom Lightning Community by Using Pages from Other Templates (link)

Your custom Lightning community is now even more customizable! You can now access any page from any Lightning community template, regardless of which template you chose as your starting point. Tailor your template-based community by installing any out-of-the-box page from the standard page options in Community Builder.
Template Pages

Update and Deploy Lightning Communities with ExperienceBundle (link)

The ExperienceBundle metadata type provides human-readable, text-based representations of the different Community Builder settings and site components, such as pages, branding sets, and themes. Whether it’s for your own org or you’re a consulting partner or ISV, quickly update and deploy Lightning communities using your preferred development tools, including Salesforce Extensions for VS Code, Salesforce CLI, Workbench, or your favorite IDE or text editor. (Developer Preview)

Three-level folder structure

Use Sharing Sets with Leads

You can now grant portal or community users access to leads using sharing sets.

Link Takes Users Directly to Their Profile Page

Sending someone directly to their user profile page wasn’t always easy and required custom components, a redirect link, or both. Now, adding /s/profile/home to the end of the URL takes the logged in user directly to their user profile page. You can also use the modified URL as a link.

Practical Guide to Salesforce Communities by Phil Weinmeister

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