7Summits’ Principal Profiles
At 7Summits, one of the things we’re most known for is our people. We’ve undergone unprecedented growth in recent years, all while continuing to foster a collaborative, employee-centric culture. Some of the employees who best embody our core values become Principals within the company, where they get to showcase their expertise and teamwork throughout the business.
Learn more about Shannon Gburzynski, a member of our Principal program who earned induction into the program in the area of Client Success.
What is your name, position and time at 7Summits?
I’m Shannon Gburzynski, the Senior Director of Community Enablement and a member of the Principal Program, and I’ve been at 7summits for more than 11 years.
What are some of your areas of expertise?
Community: 7Summits’ mission was founded on creating online community experiences that transform businesses and enhance people’s lives. I’ve been working in the portal/community space since I started at 7Summits and I’ve thoroughly enjoyed getting to see the concepts evolve to where they are today, moving from simple forum experiences to full on solutions that solve business problems.
Business transformations: When 7Summits pivoted to the Salesforce ecosystem, it opened up so many doors to make a bigger impact on our customers’ businesses. We can holistically look at the entire customer journey and make improvements along the way with the technology and architecture available to us.
Migrations: Data migrations are a critical part to business transformations, I’ve had the opportunity to oversee many system migrations and after those millions of records have been moved I’m still always in awe of our team’s ability to create those new experiences.
What types of challenges do you enjoy solving?
I love the combination of taking business requirements, user experience needs and technology parameters and mashing them together into a solution that best meets all three. My favorite days are spent collaborating on a client problem with colleagues and clients who bring unique perspectives (process, design, tech, value) to the table.
What project or work that you’ve done at 7Summits are you the most proud of?
I’ve gotten the chance to work with a lot of high tech companies. These projects are special and unique in that the clients (and their users) are normally already tech-savvy. They are often used to talking about big digital transformations for their own customers, but they don’t always have the same approach for themselves. The saying about “the cobbler’s children have no shoes” is so applicable to these projects. Helping a company focus on working ON the business and being able to bring value, show them how we can solve their business problems, and often break through some of their assumptions is a challenge I love.
What is your number one tip for a client undergoing a digital transformation project?
So many great ideas or solutions are never fully realized because clients fail to benchmark and measure the project’s success. We often know that the solution will have a positive impact on the organization, but if we don’t put the proper KPI’s, measurement tactics, benchmarks and goals in place we can never prove it did what was intended. When you fail to track the success of your project, it often leads to future changes being a smaller priority and receiving less funding. So prioritizing that measurement helps set your business up for even more success down the road.
What is your favorite part about getting to work with clients on a daily basis?
In my time at 7Summits I’ve gotten to work on a lot of different projects across a lot of different industries, but in the end many of the problems all relate back to a few basic things, like decreasing costs and increasing revenue. I’ve loved being able to take solutions and experiences and show how the same principles can help solve similar problems regardless of your company or industry.
Where do you feel you’ve made a significant impact at 7Summits?
When I started at 7Summits, my opportunities were never limited by the fact that I was young or hadn’t been at the company very long. I was lucky enough to have a great leadership team who believed in me and supported me through new experiences, which let me prove that I brought value to our clients and 7Summits as a whole. I strive to bring that same confidence and support to everyone I get the opportunity to work with.
What does it mean to you to be a part of the Principal program?
It means being a leader in the company, striving to see the bigger picture, and focusing on supporting the business in whatever way it needs me.