7Summits’ Principal Profiles
At 7Summits, one of the things we’re most known for is our people. We’ve undergone unprecedented growth in recent years, all while continuing to foster a collaborative, employee-centric culture. Some of the employees who best embody our core values become Principals within the company, where they get to showcase their expertise and teamwork throughout the business.
Learn more about Joe Norman, a member of our Principal program who earned induction into the program in the area of Offering Leadership.
What is your name, position and time at 7Summits?
What are some of your areas of expertise?
As the head of the Customer Success team at 7Summits, my top area of expertise is definitely in Managed Services. I also have several Salesforce certifications, including:
- Education Cloud Consultant
- Field Service Lightning Consultant
- Nonprofit Cloud Consultant
- Experience Cloud Consultant
- Platform App Builder
- Platform Developer I
- Platform Developer II
- Sales Cloud Consultant
- Service Cloud Consultant
What types of challenges do you enjoy solving?
I enjoy solving any problem that allows me to learn something new. Whether it’s technical, functional, contractual or team leadership, if it involves a chance to learn or pave new roads, I’m all in.
What project or work that you’ve done at 7Summits are you the most proud of?
Standing up the Customer Success Team! I vividly remember the first very Customer Success team meeting, which was Kelly Morgan (our Director of Customer Success Project Management) and I sitting alone in a meeting room. Fast forward 2.5 years and we have a team of 36 that is STILL growing.
What is your number one tip for a client undergoing a digital transformation project?
I very much believe in embracing reality in all things. That doesn’t sound groundbreaking, but it’s easy to have skewed expectations or to assume everyone is aligned on those expectations. It’s important to get on the same page, but more important to ground those expectations. Things will go wrong. Things will be stressful. Hard decisions will have to be made. The key is to get those baseline expectations down and align on how you will handle the hard stuff that will come up. This way, you aren’t scrambling when the time comes.
What is your favorite part about getting to work with clients on a daily basis?
I enjoy meeting new people and the variability that comes with working across multiple industries.
Where do you feel you’ve made a significant impact at 7Summits?
I am proud of the team we’ve built at Customer Success and its distinct (but complementary) “culture within a culture.” The team does really great work while having fun (as much fun as you can have at work) and supporting each other along the way. Whether that involves helping with actual configuration or technical issues, or just being a sounding board for day-to-day frustrations.
What does it mean to you to be a part of the Principal program?
Pride. The members of the principal program are some of the sharpest people around who are at the very top of their game. Being a member of a group with this much talent is humbling and exciting all at the same time.
What’s one fun fact about yourself that people might not know that you’d like to share?
My minor in college was Medieval History.