white paper

5 Ways Digital Communities Enhance the Insurance Industry Customer Experience

By 7Summits with insights from Coveo

Today’s most successful insurers are offering customers intelligent, intentional experiences facilitated through digital community platforms. Learn the five key ways that online community experiences are revolutionizing the insurance industry.

Insurance Customer Experience

More than 90% of insurance companies fail to communicate with their customers even once a year.

This lack of engagement poses a serious problem for an industry whose biggest challenge is finding ways to enhance their customers’ experience.

As consumer expectations for self-service and digital engagement evolve and competition diversifies, it is more important than ever for insurers to maximize the effectiveness of their limited interactions.