7Summits, the leader in community-driven digital transformation solutions, now offers clients Customer Success Services, a flexible managed services package that provides ongoing post-launch support for digital solutions built on the Salesforce platform. Combining deep platform experience and specific solution knowledge, 7Summits proactively helps their clients with day-to-day enhancements, troubleshooting, administrative support and the implementation of major new releases.
Customer Success Services stands alongside Strategic Consulting, User-Centered Experience Design, and Technical Expertise & Accelerators as the primary, cross-disciplinary services offered by 7Summits. Together, these services enable the organization to deliver on its promise of creating online community experiences that transform businesses and enhance people’s lives.
“A truly transformative digital solution is not blinded by a project launch, because great digital experiences are never truly complete,” said Paul Stillmank, 7Summits CEO. “Customer Success Services formalizes what we’re already doing for clients every day – ensuring ongoing innovation to help them stay ahead of evolving user expectations and the market.”
7Summits’ Customer Success service leverages onshore, easy-to-reach specialists with deep technical expertise and intimate knowledge of client use cases. This allows the dedicated teams to deliver personal, committed and proactive service, which traditional managed service arrangements often fail to provide.
Joining 7Summits to lead its Customer Success team is Joe Norman, who brings years of experience in managed services. He spent the last five years with Appirio as a manager and director of Salesforce Managed Services. In that role, he oversaw dozens of customer engagements, ensuring successful implementation and post-launch risk mitigation on a variety of these types of programs.
“I’m extremely excited to be leading this experienced team that is poised to expertly give personalized support to our clients,” said Joe Norman, who takes on the role of Director of Customer Success. “From enhancements and small bug fixes to taking full advantage of new feature releases, I look forward to guiding 7Summits’ clients to realize business results long after they launch their first experience.”
While 7Summits has always ushered clients through post-release projects with an adaptable delivery model, 7Summits’ Customer Success better ensures ongoing support and planned iterations to continue to unlock more business value long after their initial launch.
7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation.
Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help customers implement high-quality solutions faster. 7Summits is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.
Visit 7SummitsInc.com to view a portfolio of our recent work or see our listings on AppExchange.
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