7Summits Adds Customer Success Services to Its Digital Transformation Offerings
7Summits, the leader in community-driven digital transformation solutions, now offers clients Customer Success Services, a flexible managed services package that provides ongoing post-launch support for digital solutions built on the Salesforce platform. Combining deep platform experience and specific solution knowledge, 7Summits proactively helps their clients with day-to-day enhancements, troubleshooting, administrative support and the implementation of major new releases.
Customer Success Services stands alongside Strategic Consulting, User-Centered Experience Design, and Technical Expertise & Accelerators as the primary, cross-disciplinary services offered by 7Summits. Together, these services enable the organization to deliver on its promise of creating online community experiences that transform businesses and enhance people’s lives.
“A truly transformative digital solution is not blinded by a project launch, because great digital experiences are never truly complete,” said Paul Stillmank, 7Summits CEO.
“Customer Success Services formalizes what we’re already doing for clients every day – ensuring ongoing innovation to help them stay ahead of evolving user expectations and the market.” -Paul Stillmank, CEO & Founder
7Summits’ Customer Success service leverages onshore, easy-to-reach specialists with deep technical expertise and intimate knowledge of client use cases. This allows the dedicated teams to deliver personal, committed and proactive service, which traditional managed service arrangements often fail to provide.
Joining 7Summits to lead its Customer Success team is Joe Norman, who brings years of experience in managed services. He spent the last five years with Appirio as a manager and director of Salesforce Managed Services. In that role, he oversaw dozens of customer engagements, ensuring successful implementation and post-launch risk mitigation on a variety of these types of programs.
“I’m extremely excited to be leading this experienced team that is poised to expertly give personalized support to our clients,” said Joe Norman, who takes on the role of Director of Customer Success. “From enhancements and small bug fixes to taking full advantage of new feature releases, I look forward to guiding 7Summits’ clients to realize business results long after they launch their first experience.”
While 7Summits has always ushered clients through post-release projects with an adaptable delivery model, 7Summits’ Customer Success better ensures ongoing support and planned iterations to continue to unlock more business value long after their initial launch.
7Summits is a Milwaukee-based digital solutions provider that uses the power of connected experiences and the Salesforce platform to unlock business value. Our clients benefit from the fact that community-led solutions empower customers, enable partners and unleash employees to build your business for you. Our highly collaborative approach strengthens client solutions by combining the expertise of strategic consultants, experience designers, technical developers and success specialists. And, our client solutions launch faster thanks to our Accelerator Library of configurable Salesforce Lightning applications. 7Summits is a platinum-level Salesforce Consulting Partner, a two-time recipient of Salesforce Venture funding, and recognized annually for its rapid growth and as a best place to work. For more information, visit www.7SummitsInc.com.