[WEBINAR] How to Create a Customer Community to Drive Engagement and Manage Support Costs

January 18, 2016

Welcome to the Age of the Customer. In today’s customer-centric world, providing an online community has gone from nice-to-have to essential. Your customers have come to expect a seamless user experience and instant access to information. What can companies do to stay ahead of the competition and deliver amazing customer experiences?

View our recent webinar with Okta’s Vice President of Customer Support, Larry Aronovitz, as he shares how Okta engaged Salesforce and 7Summits to replace their legacy Jive community platform with Salesforce Community Cloud. The company now empowers their customers to find the right information quickly, while also contributing to the Community and increasing the quality and breadth of valuable content.

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You’ll also hear from Dion Hinchcliffe, author of Social Business By Design, as he shares best practices for implementing a thriving customer community for your own business.

During the webinar, you’ll learn:

  • How customer communities can improve the customer support experience
  • Best practices for community implementation, including pitfalls to avoid
  • Strategies you can use to drive activation and adoption
Watch the webinar

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