The Salesforce Winter ‘18 Release brought a lot of exciting features and enhancements. Especially for Community Cloud. For me, the best way to go through this is by watching the Community Cloud – Release Readiness LIVE, Winter ‘18 video. If you’ve got the time, I recommend watching it so you can take advantage of the new things that are now here with Winter ‘18.
With the Winter ‘18 Release, there are now over 80 out-of-box components available to use across all community templates. This is a huge win and something that customers have been asking about for a long time. What’s also nice is they’re accessible in the Community Builder. Right here you’re seeing the full library of components.
Fun Fact: 7Summits Lightning Components show up at 29:25 of the Release Readiness video
Before this release, a lot of customers said they love the integration with Live Agent, but it was tough to configure. With the new Live Chat Snap in, Live Agent is a lot more accessible in the Community Builder. A very easy drag and drop component.
Community 360 is taking customer support to a whole new level. These enhancements make it easier for an agent to know the person before they address the issue. Instead of offering the same responses to all users, the customer support agent can offer personalized support. This creates a more efficient and enhanced user experience.
The integration of Marketing Cloud with Community Cloud brings a great new innovation to light — the ability to create an email marketing journey for a user that you’ve just interacted with.
Now, the Marketing Cloud can listen into the activity in your community. It can see when someone has joined the community, their activities, which communities they’re a member of, their email notification settings and more.
At the top of the screen, you’ll see a button that says, “Add to Campaign.” Open this up and select the email campaign you want to begin. Click “Save” to submit. The user will then start to receive emails from that email campaign. With a relevant call to action in the email, the user will come back to the community to continue to engage.
A lot of new enhancements are coming out in the Winter ‘18 release to continue to take Lightning communities and make it easier to deliver that rich, targeted, personalized experience with clicks not code. The biggest improvements impact areas like Workspaces, Community Builder, CMS Connect integration, Audience Targeting and improved analytics.
With the Winter ’18 Release, there are now several CMS systems supported:
Also, there’s a new CMS Connect JSON component that can help you bring in structured and unstructured content into the Community builder.
With this release, you can build a Lightning Workflow using Process Builder to enable your users through self service. You can also connect to any Lightning process on the platform through a Lighting Component.
The Partner Community has gotten some major upgrades with the Winter ‘18 release. You can:
With Public Link Sharing, partners can now share content outside the organization or community. Once you copy the link, you can send it in an email or paste into another browser tab. The user will have the same experience viewing the content as others inside the organization or community. They can also download the file if they want to view it offline or see it on their desktop.
Last but not least, the Winter ‘18 release has brought with it the integration of Quip into Salesforce. That means partners can collaborate in real time with other partners and their channel managers. If you click on a Quip document, real-time collaboration is visible on the left side between different partners and channel marketers/vendors.
Winter ‘18 recently went live. Now it’s time to take it for a test drive. Here are some more ways you can learn more about this release and see it in action.
Review the full Winter ‘18 Release notes
Watch the Community Cloud – Release Readiness LIVE, Winter ‘18 video referenced in this post
Contact a 7Summits Sherpa today so we can make sure to connect at Dreamforce
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