CASE STUDY
Community Migrations that Retain Popular Legacy Features and Enhance Functionality
Boomi exists to help organizations run better, faster and smarter. They deliver the cloud-native, unified platform that runs the Connected Business, an organization that connects everything so its employees, partners and customers can engage across any channel, device or platform. Boomi provides the foundation on which businesses can innovate.
CLIENT
Boomi
A Dell Technologies Business
INDUSTRY
High Tech
PRODUCTS
Salesforce Community Cloud
Salesforce Service Cloud
7Summits Migration Bolt
7Summits Customer Bolt
Coveo
LINKS
OUTCOMES
320,000 monthly page views (60% increase)
65,000 Boomiverse members
2,700 product ideas submitted
40% increase in engagement
300% increase in case deflection
“7Summits continues to stay way ahead of the curve and serve as my strategic partner and guide to help me transform the businesses for whom I work. They deliver nothing short of excellence and are a partner of the highest caliber. I would highly recommend 7Summits for any transformation project.” – Head of Community & User Groups
Challenge
Migrate off legacy community platform
Boomi’s existing support community faced a growing number of platform challenges, and sought a migration from Jive to Salesforce. They needed this process to be seamless, and reached out to 7Summits to ensure a smooth transition that retained popular legacy features and functions. They had to ensure no loss of data, use cases or functionality while delighting their end users.
Solution
Modern community built on Salesforce
Leveraging Community Cloud, Boomi implemented a sleek community that addressed their primary challenges. The new platform retains all data, use cases and functionality while incorporating new elements like regional user groups and a Boomi AppExchange. The intuitive, user-friendly experience delights Boomi’s end users with its modern features.
Outcome
Seamless migration and higher engagement
Since its launch, the Boomi Support Community has received almost exclusively positive user feedback. Discussions, ideation and collaboration have been easily enabled on the new platform, with other key benefits as well.