CASE STUDY

Community Migrations that Retain Popular Legacy Features and Enhance Functionality

Boomi exists to help organizations run better, faster and smarter. They deliver the cloud-native, unified platform that runs the Connected Business, an organization that connects everything so its employees, partners and customers can engage across any channel, device or platform. Boomi provides the foundation on which businesses can innovate.

CLIENT

Boomi
A Dell Technologies Business

INDUSTRY

High Tech

PRODUCTS

Salesforce Community Cloud
Salesforce Service Cloud
7Summits Migration Bolt
7Summits Customer Bolt
Coveo

LINKS

Boomi Migration Story

Live Community Link

OUTCOMES

320,000 monthly page views

65,000 Boomiverse members

2,700 product ideas submitted

15% of product ideas delivered

“7Summits continues to stay way ahead of the curve and serve as my strategic partner and guide to help me transform the businesses for whom I work. They deliver nothing short of excellence and are a partner of the highest caliber. I would highly recommend 7Summits for any transformation project.” – Head of Community & User Groups

 

Challenge

Migrate off legacy community platform

Boomi’s existing support community faced a growing number of platform challenges, and sought a migration from Jive to Salesforce. They needed this process to be seamless, and reached out to 7Summits to ensure a smooth transition that retained popular legacy features and functions. They had to ensure no loss of data, use cases or functionality while delighting their end users.

 

Solution

Modern community built on Salesforce

Leveraging Community Cloud, Boomi implemented a sleek community that addressed their primary challenges. The new platform retains all data, use cases and functionality while incorporating new elements like regional user groups and a Boomi AppExchange. The intuitive, user-friendly experience delights Boomi’s end users with its modern features.

 

Outcome

Seamless migration and higher engagement

Since its launch, the Boomi Support Community has received almost exclusively positive user feedback. Discussions, ideation and collaboration have been easily enabled on the new platform, with other key benefits as well.