CASE STUDY

Enabling Caregiver Collaboration with an Interactive, Engaging Interface

Aurora Health Care is a not-for-profit health care system serving eastern Wisconsin. The system has 15 hospitals, more than 150 clinics and 70 pharmacies. They are committed to connecting more than 30,000 caregivers and synchronizing more than 200 digital applications with the help of a multi-phase digital community project. 

CLIENT

Aurora Health Care

INDUSTRY

Healthcare

 

“7Summits had the battle scars, not just the philosophy. Their extensive experience and expertise in social intranet strategy and activation is what ultimately led us to choose them for the project, and we’ve been very pleased with their work.” – Vice President of eBusiness

Challenge

Implement a comprehensive, connected caregiver portal

Seeking to foster collaboration among a network of more than 30,000 caregivers, Aurora Health Care identified the need for a comprehensive portal that would effectively connect its employees. They reached out to 7Summits to create a digital experience that would house resources, simplify processes and support Aurora’s overall purpose of helping people live well.

 

Solution

Restructured community that utilizes collaboration to help people

To achieve their goals, Aurora Health Care implemented Caregiver Connect, a clean and restructured community that utilizes engaging formats like videos and social components. Resources are more easily accessible, and the company’s vast network of caregivers are able to engage and collaborate with one another in a streamlined, user-centered experience.

 

OutcomE

An interactive homepage that leverages social components to spur engagement

The Caregiver Connect portal increases the ease and frequency with which employees engage with the community and collaborate with one another. The solution, a recipient of the Ragan Employee Communications Award for Best Intranet Design, features on-brand visual content, people-focused written content, a highly organized user experience and interactivity.