Achieving Customer Centricity from Three Audience Points of View

A Business Services webinar from 7Summits and Salesforce

Tuesday, November 16, 2021 | 2 p.m. ET | 11 a.m. PT

Your company faces more challenges than ever, as users expect personalized, seamless interactions at the exact time and place that they desire. You have at least three core audiences –Customers, Prospects and Employees– that you have to delight to ensure that you deliver customer-centric experiences while driving business value.

Intelligent digital experiences built on the Salesforce platform help ensure that you’re embracing customer-centricity within your business.

In this 45-minute webinar, viewers will learn how Business Services companies can use Salesforce to unlock value related to:

  • Employee Engagement: Increasing productivity, maturity and retention by granting organized access to content, expertise and resource sharing.
  • Customer Collaboration: Increasing customer satisfaction, renewals and loyalty by enabling self-service, simplifying updates and joint participation with project dispositions and deliverables.
  • Deal-Desk Collaboration: Increasing cross-sell and upsell and driving growth by formalizing deal structure, business insights / analytics, document management and CPQ

Your use of technology supports your dedication to customer-centered experiences, and Salesforce is the best choice to deliver the solutions your users expect.

Webinar Presenters

Ben Kerford, SVP of Business Consulting, 7Summits
Chris Argonish, Senior Solution Engineer, 7Summits


Can’t attend live? Fill out the form on the right to receive a link to the on-demand recording within 24 hours of the webinar’s completion.