Understanding Your Roadblocks

High Tech & Software

Modernize & Automate Your Experiences

Intense competition, pressure to modernize and automate and a growing focus on prioritizing the user experience are just some of the challenges that today’s high tech companies face. From enterprises to start-ups, 7Summits’ experience-centered digital transformations unleash high tech companies to increase collaboration, reduce operating costs and drive innovation.

Employee communities
help high tech companies:

• Synchronize developer, sales and operations teams, enabling easy collaboration
• Accelerate time to market by sharing best practices and coding advice
• Spur innovation by providing tools to discuss product ideas and suggestions
• Identify high performers and experts

Customer communities
let organizations:

• Mine discussions and forums for product ideas
• Keep customers happy, ensuring that they are retained and reducing costs
• Analyze real-time feedback, metrics and marketing insights
• Simplify access to support resources and enable self-service

Manufacturing

Streamline Your Distribution Process

The manufacturing industry needs an efficient way to collaborate throughout the entire production and distribution process to take products to market smarter and faster. 7Summits creates digital experiences that unleash manufacturers’ customers, partners and employees to create, compete and innovate in entirely new ways.

Employee communities
help manufacturers:

• Foster collaboration and knowledge sharing
• Coordinate different departments for better efficiency
• Identify, attract and retain experts more easily
• Reward company heroes and top contributors

Customer communities
let organizations:

• Mine discussions for new, innovative product ideas
• Analyze real-time feedback, metrics and marketing insights
• Develop new products and services in response to consumer patterns
• Boost shares in existing markets and identify new ones

Financial Services

Exceed Expectations & Foster Relationships

New technologies have greatly increased the expectations that your customers, partners and employees have for interacting with financial institutions. 7Summits unlocks the power of Salesforce to help financial institutions deepen customer relationships, enhance collaboration and transform business processes.

Employee communities
help companies:

• Respond to clients efficiently
• Collaborate and interact directly with colleagues
• Provide portfolio and market updates to teams
• Share relevant research and other internal knowledge

Customer communities 
let organizations:

• Easy, intuitive and innovative user experience
• Information at customers’ fingertips
• Personalized, easy-to-use self-service
• Opportunities for customer input and collaboration

Higher Education

Achieve Your Connected Campus Vision

Higher Education is more of a business than ever before. To stay competitive, institutions need to attract and retain the right students, faculty and staff. Add the rising expectations of constituents, and the case for digital transformation is clear. We help institutions empower their students, enable their alumni advancement, and unleash their faculty and staff.

Bridging the digital experience across the student lifecycle is the ultimate achievement of a Connected Campus Vision: fostering a life-long connection with constituents that delivers immediate and future results.

Student communities:

• Improve student satisfaction and retention
• Automate common processes
• Reduce support calls

Alumni communities:

• Engage active and lapsed alumni
• Increase revenue, donations and referrals
• Support professional networking and mentorship

Healthcare / Life Sciences

Collaborate Over the Care Continuum

The healthcare industry requires keen attention to detail, frequent internal and external communication, and data-driven adjustments. HIPAA-compliant communities allow providers, payors and patients to collaborate throughout the entire care continuum, improving patient outcomes, increasing the value of care and reducing costs.

Employee communities
help companies:

• Upgrade from narrow-use physician portals to powerful social communities
• Attain seamless communication between administration and physicians
• Reduce administration costs
  Improve satisfaction and value for patients

Customer communities
let organizations:

• Share health information and services with patients
• Guide patients through a personalized care journey
• Enable both patient-to-patient and patient-to-clinician interactions
• Foster prevention through a supportive experience