Customer Success Services

Our Experts Are Here For You Post-Release

Your Salesforce solution has launched, but the work isn’t finished.

After transforming your online experience, you need to make sure your business results are being realized long after release.

7Summits’ Customer Success team enables you to continuously achieve the standards of quality and excellence that you expect from your digital solutions. Leveraging past experience and vast knowledge, we provide a proactive partnership for your managed services needs, from day-to-day enhancement to immediate-need support.

Benefits of 7Summits’ Customer Success Team

RESULTS

  • Success KPIs based on value provided not hours billed 
  • Focus on providing support the right way, not the fastest way
  • Predictability in spending and staffing lets you focus on strategic initiatives

FLEXIBILITY

  • Adaptable cost, staffing and resource allocation
  • Scale support needs up/down
  • Sprint-based delivery model responsive to changing business and user priorities
  • Accessible support readily available to meet critical deadlines

EXPERTISE

  • Demonstrated commitment to issue resolution and delivering expert advice
  • Cost-effective access to certified experts with cross-functional Salesforce skill sets
  • Onshore specialists who know and understand your business needs

7Summits Customer Success Model

Reaching the Summit Isn’t the End. It’s the Beginning of Achieving What’s Next.

You’ve invested in creating the ultimate digital experience. Why turn your digital experience over to ad hoc support or an off-shore relationship? These services are impersonal, inexperienced, and reactive – exactly the opposite of the experience you’ve just launched.

With 7Summits, you’re getting a dedicated partner with technical expertise, a proactive approach and a deep understanding of your individual challenges and opportunities. Our digital transformation expertise helps us identify what makes your experience unique and recommend an effective approach that will supplement your in-house skills to meet your needs.

From ongoing enhancement to administrative requests, troubleshooting activities to preparing for major releases, 7Summits is ready to ensure that your online communities are unlocking business value long after their initial launch.

Contact us now to learn how your own 7Summits Customer Success team could enhance your business transformation!