7Summits Services Customer Success Services

Partnering to achieve your goals

It’s not enough to simply design and build the best online community solutions. 7Summits’ Customer Success services help our customers achieve the business outcomes they seek by taking an active role in the success of their online communities. From the early stages of business case formulation and strategic planning, to community implementation, to ongoing community management, we are here to help ensure your online community’s success.

Community Training

Managing online communities takes many specialized skills, and oftentimes traditional systems management approaches do not address online communities’ unique needs. 7Summits provides training services for people at all levels within our customers’ organizations, from executive-level coaching on what it takes to lead successful online community programs, to community manager training, to technical support roles. Let 7Summits design a training program for your online community, building upon the internal skills you already have.

Measurement & Analytics

Most online community platforms provide vast measurement and reporting capabilities, and it can be overwhelming to know what do with all that data. 7Summits helps our customers establish the right KPIs and reporting processes upfront, and analyze the data on an ongoing basis to discern the business impact online communities represent, as well as areas of opportunity for improvement. Whether you are just starting with baseline community measurement or integrating online community analytics with advanced business intelligence platforms, 7Summits can help.

Community Management as a Service

Community Managers are essential to the success of an online community. At 7Summits, we understand that hiring a dedicated and trained community manager, or expanding an existing community team, is a big step. That is why we offer Community Management as a Service to help launch and manage a new community, support a growing community, or train new community managers on the discipline, competencies and best practices to make your community successful.

We have experienced Community Managers that become a strategic partner of your internal team and even an active member of your community to support and assist users. Community Management as a Service is a proven, pragmatic approach to engagement, content and moderation, reporting and insights and platform configuration.

Professional Services

Having launched more than 150 communities since 2009, 7Summits has the most specialized professional services organization for implementing online communities available today. Leveraging our proven Intellectual Property, including strategy and planning frameworks, workshop approaches, development methodologies, and best practices, 7Summits’ experienced professionals offer strategy and planning, user experience design, technical development and integration, and project management services to serve as your Sherpas for implementing online community solutions.

Get the most from your community

7Summits Customer Success services will ensure that your community runs smoothly.