Help customers solve problems quickly with clicks instead of calls for greater customer satisfaction. Instead of resource intensive call centers, promote user-generated content and community advice 24/7. Peer-to-peer support, product knowledge bases, and online case management all work together to create a contemporary customer relationship that tells fans you prioritize their happiness.
Consumers do business with people they know and like, and it’s the same with a brand. You can build deeper customer relationships faster with direct customer interaction in a community. A customer knowing that his feedback and advice will be amplified and even taken to heart is a valuable proposition when satisfaction and loyalty drive revenue.
Engage with a passionate community of customers, partners, and experts.
Case/ticket management provides easy escalation of issues and sends customers to the right rep quickly.
Create a library of online guides, how-to videos, and articles. User generated content can also increase SEO.
Find and follow interesting people, join groups for discussion, and share files publicly or privately.
Share and vote for ideas to improve the product or service. Users can suggest new features, vote, and comment on their favorite ideas.
Easily personalize the branding and user experience by changing colors, fonts, and widgets.
Extend invites, then promote, plan and keep track of event attendees.
Create, moderate, and promote content for every category of user. Control the flow of content across your entire enterprise.
Customer Communities by 7Summits extend the powerful features of the Salesforce platform with audience specific extensions to enhance the brand experience for customers and partners, and improves efficiency and collaboration within your organization.
Schedule a meeting with a social sherpa – we can plan your strategy for entering the Social Revolution.