High Tech PortfolioRELATIVITY

Discovering the ideal
customer service solution

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Story & Challenge

Relativity is an e-discovery platform used during litigation or investigations. Relativity has over 150,000 active users in 40+ countries, including the U.S. Dept of Justice, Fortune 100 companies, and more than 195 of the Am Law 200. 

Relativity contacted 7Summits to help transform their customer support experience from a complex content repository into a customer empowerment solution, and help extend their in-person networking events to their online community.

Strategy & Solution

The new customer community features a modern experience that streamlines customer onboarding, enables self-service, simplifies access to support resources, and accommodates online training and certification tracking.

Initial Results

— Customer engagement increased by 45% within first month
— Community gained over 1,000 registered users within three months
— 7Summits solution accelerators reduced the project timeline in half

At a Glance

Industry
  • High Tech and Software
Products Used
  • Salesforce Community Cloud
  • Salesforce Service Cloud

7Summits Accelerators and Solutions:

7Summits Lightning Components: Events, Ideas, News, Members
Custom Lightning Components: Certification Tracker, Application Tracker