Healthcare PortfolioHu-Friedy

Fresh Thinking & Design for Friends of Hu-Friedy Online Community

Originally launched in 2007, Friends of Hu-Friedy is a community of more than 50,000 dental professionals. More than a decade into its community mission to enable information sharing and connections between members, leadership recognized it was time to modernize with today’s always-connected consumer in mind. Hu-Friedy selected 7Summits to strategize, design and build a next-generation experience for its members, leveraging the Salesforce Community Cloud platform.

OUTCOME

The new Friends of Hu-Friedy delivers a more interactive, engaging, socially connected, and mobile-friendly experience for busy dental clinicians seeking online collaboration, support, and information. Members now have even greater brand loyalty to Hu-Friedy, thanks to an endless number of opportunities to engage colleagues, earn points, achieve certifications, and receive promotional merchandise.

At a Glance

Industry
  • Healthcare
Products Used
  • Salesforce Communities
  • Salesforce Service Cloud
Visit the Community
“From the beginning, [7Summits] saw an end result that we couldn’t quite wrap our minds around… By the time our site went live, we had our very own social networking, news, and educational site that enabled our audience of dental clinicians to connect, share, and grow together.”

“7Summits worked with us to replace a website that was over a decade old. Not only were they able to help us replace custom legacy functionality, they made suggestions that resulted in a vastly improved site and user experience. They listened to our unique needs as an FDA-regulated company and they heard our pain points. From the beginning, they saw an end result that we couldn’t quite wrap our minds around. All along through the process, they never hesitated to dive deep and deliver the enhancements and solutions we needed (as well as the ones we didn’t realize we needed). By the time our site went live, we had our very own social networking, news, and educational site that enabled our audience of dental clinicians to connect, share, and grow together.”

– Patrick Bernardi, SVP & Chief Marketing Officer