Careers @ 7Summits

Salesforce Principal Consultant - (Virtual, West Region)

Full Time / Los Angeles, CA

Company Overview

7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation.

Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.

7Summits is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.

Position Overview

Principal Consultants play a critical role in helping 7Summits’ customers achieve the business value they seek from the Community-led, multi-cloud solutions we provide, as well as helping to grow our company through client satisfaction and value realization.  Our Principle Consultants serve as a primary contact person between our company and our clients, with ability to effectively understand our client’s business environment and identify needs and opportunities, and then mapping their needs to our comprehensive portfolio of services, capabilities and solutions.

Principle Consultants often begin involvement with clients during the Sales cycle to help define, shape and propose a solution for our clients, and then continue throughout the delivery lifecycle.  During the sales process, they collaborate with the Sales process leader to drive activities such as structuring, preparing content for and leading client meetings and conversations to understand, analyze and identify opportunity areas, adapting and shaping our solution and services approach to align with client needs and circumstances, the development of effort and cost estimates, and the creation of sales assets including proposals, presentations, RFP responses, and resulting commercial agreements such as Statements of Work.  

During the Delivery process, they lead, guide and control solution delivery activities and make decisions on the way forward by acting as liaisons between the client and the solution delivery team.  These responsibilities include analyzing and reviewing project deliverables to ensure alignment of solution delivery with both client needs and commercial agreements, providing appropriate solutions to issues and problems as they arise, and directly dealing with the client to clearly understand its needs to then provide possible solutions for the client’s consideration.  They build a relationship with client leadership to guide them from the beginning to the end of the project, and working with the 7Summits Project Manager to ensure that the team is addressing the client’s needs in such a way as to maximize the business value customers derive from the community-led, multi-cloud solutions 7Summits provides, resulting in highly satisfied, long-term, profitable customer relationships.  

Principle Consultants also build “trusted advisor” relationships with client leadership by proactively developing and maintaining a “big picture” perspective for our Strategic clients, educating the client and our Sales teams on leading practices and opportunities, and helping build business cases to help justify ongoing investments in 7Summits solutions.  They also stay abreast of trends and best practices related to 7Summits solutions, from industry, audience, use cases, and platform perspective.

Responsibilities

Key responsibilities this role is expected to effectively demonstrate are as follows:

General

  • Maintain a deep understanding of 7Summits’ products, services, resources/skillsets and delivery methodologies.
  • Broad-based familiarity with community-led, multi-cloud best practices, including community planning & strategy development, implementation/launch, driving user adoption and activation, and ongoing management of online communities to drive business outcomes.
  • Monitor and maintain awareness of Salesforce platform releases and impacts on customers/projects.

Sales/Business Development: Contribute to successful business development activities by helping build awareness of the 7Summits brand, qualifying and proposing new business, and successfully closing new business at both net new and existing accounts.  Responsibilities include:

  • Opportunity Assessment/Selling Asset Development: Supporting pre-sales activities to assess a client situation/opportunity and then guiding/driving the development of compelling and market relevant documents and materials, including writing, reviewing and approving proposals and associated estimates.
  • Solution Shaping: Supporting pre-sales activities to assess a client situation/opportunity, and then appropriately leveraging 7Summits Solution Model, comprehensive competencies, and portfolio of assets and related offerings to define overall solutions to meet prospective client needs, collaborating with both sales and delivery resources to define appropriate solution and sales strategies.
  • Commercial Agreement Development:  Guiding and contributing to developing, reviewing, refining client engagement documents (e.g. Statements of Work, Change orders).
  • Demand/Resource Planning:  Collaborating with Sales and Delivery leadership to support sales forecasting and resource planning activities, including the definition of specific resource requirements, levels, and timing to foster effective allocation and staffing of 7Summits team members.
  • Sales Collaboration: Building / leveraging productive relationships with business development and alliance partner resources to help assess and qualify opportunities.
  • Demand Generation/Marketing Support:  Participating and driving net new leads through thought leadership events and other marketing channels – attending or speaking at conferences, authoring white papers / blogs / thought leadership materials, other promotional activities that successfully lead to new business.

Solution Delivery:  Building and maintaining profitable relationships with key Accounts by consistently leading our efforts to deliver high value community-led, multi-cloud solutions for our strategic clients.

  • Client relationship management – building long-term, profitable relationships with key accounts, developing “trusted advisor” relationships with client leadership.
  • Solution Delivery leadership – includes understanding customers’ business objectives, success measures or other key performance indicators (KPIs) and working across all competency teams to align efforts to deliver impactful, high quality solutions at assigned accounts.  
  • Project Execution Oversight – working with the Project Manager to define and monitor project approach, including work plans, resource strategies, milestone checkpoints, etc., to foster on-time, on-budget completion of engagements with high-quality outcomes that meet or exceed client expectations while achieving target margins from 7Summits perspective.
  • Account management – facilitating ongoing communications and guiding efforts to develop formal client solution-delivery related agreements (e.g. SOW’s, change orders) at assigned accounts.
  • Achieve a target billable utilization of 65% (26 hrs/wk).

Skills and Requirements

Basic skills and requirements needed to perform in this role are as follows:

  • Bachelor’s or advanced degree, preferred.
  • Experience with solutions leveraging web-based technologies, including Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • 8 - 10+ years of Business or Management Consulting experience, focused on delivering online business process, collaboration, community and/or Salesforce-based solutions (or similar web-based/digital development projects).
  • 3 - 5 years of Project Management experience using both waterfall and agile methodologies.
  • Salesforce Administrator certification, preferred.
  • Familiarity with data analysis tools and methodologies.
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • Strong written, verbal and presentation communication skills.
  • Travel requirements are in the range of 25-50%.
  • This position is not eligible for Visa sponsorship.

Apply Now