Careers @ 7Summits

Check out our open positions below!

Salesforce Business Analyst (Virtual, East Region)

Full Time / Boston, MA

Company Overview

7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation.

Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.

7Summits is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.

Responsibilities

  • Key responsibilities this role is expected to effectively demonstrate are as follows:
  • Understand clients’ needs and translate into social business and digital solutions.
  • Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.
  • Align client requirements to 7Summits products and platforms.
  • Interpret business requirements to identify technology and operational implications.
  • Provide best practice knowledge on business processes integrated with communities.
  • Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.
  • Create business process flows, use cases, user stories, and test cases.
  • Support senior strategist on sales calls, proposal development, and resource estimating.
  • Assist in change management and community activation activities.

Skills and Requirements

  • Basic skills and requirements needed to perform in this role are as follows:
  • Bachelor’s degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.
  • 3+ years experience in a Business Analyst or Strategy related role.
  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
  • Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.
  • Experience with agile development tools such as JIRA.
  • Familiarity with data analysis tools and methodologies.
  • Strong consulting, problem solving, and critical thinking skills.
  • Collaborative and consultative work style.
  • Strong written, verbal and presentation communication skills.
  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).
  • Prior experience w/ Salesforce Community Cloud (preferred).
  • Travel requirements are in the range of 25-50%.
  • This position is not eligible for Visa sponsorship.

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