Careers @ 7Summits

Check out our open positions below!

IT Support Specialist

Full Time / Milwaukee, WI

Company Overview
7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients’ business processes through collaboration and automation. 

Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster. 

7Summits is a Salesforce Premier-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.


Position Overview    

As an integral member of the IT Operations team, the IT Support Specialist will be responsible for a multitude of IT operational tasks such as imaging PC and Mac laptops, managing production hardware inventory, remote hardware support, software requests, equipment procuring, dispatching IT equipment requests, and troubleshooting. The IT Support Specialist is the first point of contact for end users experiencing technical issues. In addition to researching, diagnosing and resolving hardware and software issues, the IT Technician will prioritize and respond to Help Desk tickets, manage user account information, and recommend and implement network enhancements where appropriate. You will ensure requests are resolved in a timely manner with great customer satisfaction.

Responsibilities 
Key responsibilities that this role is expected to effectively demonstrate are as follows:

  • Set up equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software.
  • Dispatch equipment to employees as needed.
  • Provide workplace and remote support, including desktop operating systems, desktop applications, laptop, mobile devices, printers and copiers, video conferencing and A/V equipment and telecoms
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Schedule and perform regular computer equipment upgrades including firmware, operating systems and application updates
  • Maintain accurate inventory and supporting documentation for hardware and software
  • Stay abreast of emerging technology to support future company needs, validate new technologies proposed for use
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Skills and Requirements
Basic skills and requirements needed to perform in this role are as follows:

  • 1 - 2  years of IT experience 
  • Strong analytical problem-solving skills 
  • Experience supporting users remotely
  • Good interpersonal and communication skills
  • Experience providing IT Support for Mac, PC laptops and mobile devices

Competencies

7Summits is for self-starters who love what they do! We are passionate about unleashing people’s potential to create, compete and innovate in entirely new ways. That’s why you’ll find us relentlessly exploring, innovating, and building the best solutions for our customers.

7Summits is for communicators who are comfortable in a world where personal and professional collide. Our employees build relationships regardless of where they are located around the globe.

7Summits is for consultants who are focused on driving business value for our customers. Our employees provide expertise and deep insights that lead to business transformation.

7Summits is for creative thinkers who acknowledge that no two business problems are the same. Our employees keep an open mind and look beyond the obvious to uncover bespoke solutions.

7Summits is for collaborators who understand that everyone succeeds together. Our employees accept personal accountability for their own outcomes and help others meet their goals.

7Summits is for trailblazers who are curious and perform well amidst ambiguity. Our employees experiment, acquire new skills, and are open to making – and learning from – mistakes.


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