Careers @ 7Summits

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Director, Business Analysis & Architecture - Salesforce (Virtual, All Regions)

Full Time / Austin, TX

Company Overview 

7Summits is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve our clients’ business processes through collaboration and automation. Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster. 7Summits is a Salesforce Platinum Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider. 

Position Overview 

The Director of Business Analysis & Architecture is a dual role within the Business Consulting team that involves both management and individual contributor responsibilities. Managerial responsibilities include supervising Business Analysts and Business Architects; while providing career development, engagement oversight, and operational support. Additionally, the Manager role will support the continuous evaluation and improvement of the Business Consulting team including stewardship and refinements to the 7Summits methodology, tools, technologies, processes, and enablement assets. Individual contributor responsibilities include serving as a Business Analyst or Business Architect on cross functional teams during pre-sales, project, and post project engagements. 


Key responsibilities that this role is expected to effectively demonstrate are as follows: 

Operations Management. Materially participating in general operational activities that support the Business Consulting competency and the broader business operations. 

○ Recruitment Support: 

  • Working with recruiters on talent acquisition 
  • Providing candidate feedback in JazzHR and supporting systems 
  • Ongoing training of direct reports in interview processes 
  • Participation in hiring decision and offer processes 

○ Resource Management: 

  • Managing utilization and forecasting data 
  • Maintenance of resource skill, location, and assignment data 
  • Participation in staffing decision and placement processes 


Talent Management. Directly supervising one or more Business Analysts, Business Architects, and Managers while sharing accountability for their direct reports’ performance and retention. 

○ Performance Management: 

  • Business Analyst skills development and maturity  
  • Providing ongoing feedback and coaching 
  • Supporting MBO achievement 
  • Inspecting deliverables to ensure quality and adherence to standards 

○ Career Development: 

  • Conducting regular 1:1 meetings 
  • Maintain career pathing documentation and activities 
  • Sharing career ambitions upstream and sharing opportunities downstream 

○ Leadership Development: 

  • Provide oversight to manager/s that also have direct reports
  • Participate in leadership development initiatives that drive business performance
  • Routinely access and share team performance information upstream and downstream


Business Analysis & Architecture. Serves as a liaison between technical teams, functional teams, and business stakeholders as the owner of the business solution. 

  • Facilitates discussions with customer in order to understand the broader business objectives. 
  • Assists in the resolution of pain points and gaps using industry best practices. 
  • Leads collaboration efforts with the broader delivery team on the development of future state solutions, business process flows, wireframes, system context diagrams, and supporting documentation. 
  • Creates and manages business and technology capabilities. 
  • Aligns capabilities to broader strategic and tactical business objectives. 
  • Supports the broader delivery team in the execution of solution demonstrations, change management, quality assurance, and post launch support. 

Skills and Requirements 

Basic skills and requirements needed to perform in this role are as follows: 

  • Bachelor’s degree in Business, Communications, Marketing, Technology and/or equivalent work experience. 
  • 3 to 5+ years of experience in a technology consulting/services environment. Salesforce ecosystem preferred. 
  • 1 to 3+ years of supervising people with multiple direct reports. 
  • Experience delivering technology-based consulting services to enterprise customers 
  • Experience interacting with senior leadership internally and in client facing interactions 
  • Experience with process improvement, change management, and organizational transformation projects. 
  • Experience with technology solutions, software development life cycle (i.e. SDLC), and service delivery. 
  • Expertise with the Salesforce platform (i.e. Community Cloud, Sales Cloud, Service Cloud, etc.). Multiple Salesforce Certifications highly desired. 
  • Great consulting, problem solving, and critical-thinking skills. 
  • Great interpersonal, communication, and leadership skills. 
  • Collaborative and consultative work style. 
  • Strong written, verbal and presentation communication skills. 
  • Proficient in Google G-Suite or Microsoft Office. 
  • Travel requirements are in the range of 25-50%. 
  • This position is not eligible for Visa sponsorship.

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