Customer Community Solution Customers want to belong
before they buy

7Summits Customer Community solutions extend the potential of Salesforce Lightning.

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Transform customer problems into a great brand experience

40% of companies experience lost revenue due to poor customer service

Help customers solve problems quickly with clicks instead of calls for greater customer satisfaction. Instead of resource intensive call centers, promote user-generated content and community advice 24/7. Peer-to-peer support, product knowledge bases, and online case management all work together to create a contemporary customer relationship that tells fans you prioritize their happiness.

  • Shorten support case lengths
  • Reduce call volume
  • Lower support costs
  • Resolve urgent problems quickly

Build deeper customer relationships and drive loyalty

69% of customers recommend and 50% repurchase after a positive customer experience

Consumers do business with people they know and like, and it’s the same with a brand. You can build deeper customer relationships faster with direct customer interaction in a community. A customer knowing that his feedback and advice will be amplified and even taken to heart is a valuable proposition when satisfaction and loyalty drive revenue.

  •  Improve CSAT scores
  •  Create a unified customer service experience
  •  Deliver branded knowledge

Powerful Features


Peer-to-peer Support

Engage with a passionate community of customers, partners, and experts.


Case/Ticket Management

Case/ticket management provides easy escalation of issues and sends customers to the right rep quickly.


Robust Knowledge Base

Create a library of online guides, how-to videos, and articles. User generated content can also increase SEO.


Groups and Forums

Find and follow interesting people, join groups for discussion, and share files publicly or privately.


Ideation and Innovation

Share and vote for ideas to improve the product or service. Users can suggest new features, vote, and comment on their favorite ideas.


Custom Branding and UX

Easily personalize the branding and user experience by changing colors, fonts, and widgets.


Events & Promotions

Extend invites, then promote, plan and keep track of event attendees.


News & Blogs

Create, moderate, and promote content for every category of user. Control the flow of content across your entire enterprise.

Powered by Salesforce. Perfected by 7Summits.

Customer Communities by 7Summits extend the powerful features of Salesforce Community Cloud with audience specific extensions to enhance the brand experience for customers and partners, and improves efficiency and collaboration within your organization.


Great out-of-the-box experience means you can launch your community quickly.

 


Manage and schedule content easily with front-end content management.


Integrate Customer Communities with your enterprise systems.


Connect with your Salesforce ecosystem for endless possibilities.

Brands trust 7Summits for their customer communities

Sea Ray : Customer Loyalty Community

Industries: Consumer Packaged Goods and Retail, Manufacturing
Products: Salesforce Communities
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How do you create a vibrant customer self-service community?

Schedule a meeting with a social sherpa – we can plan your strategy for entering the Social Revolution.