Professional Services PortfolioPlus Relocation

Customer Self-Service Community

Story & Challenge

Plus Relocation, an international relocation services provider, designs and implements customized mobility solutions that are perfectly aligned to the needs of the mover. Studies have shown that moving is one of the top three most stressful life experiences, and it can be daunting to understand all the pieces and timing needed to move. Plus wanted to create a community to improve communication and alignment, which would improve the ease of the moving process.

Strategy & Solution

Working with 7Summits, Plus Relocation created an online community, Elo, that is transforming the way they service customers. The new community places transferees at the center of the relocation experience by providing a single place for them to connect with everyone working on their move, including their Plus Relocation Counselor and all supplier partners. By offering the perfect balance of personal service with innovative technology, Plus has achieved a near-perfect customer satisfaction and client retention rate.

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Awards

  • Salesforce Communities Innovation Award

At a Glance

Industry
  • Professional Services
Product Used
  • Salesforce Communities

Plus Relocation’s Elo has achieved near perfect customer satisfaction with a digital community that places people who are relocating at the center of the experience, and provides them support and resources on their terms.

  • People are excited. Our Community took a company of 150 people and suddenly enhanced our leadership position in the marketplace, and it helped us address a very real challenge for our clients and their employees. Our priority is delivering the best possible experience, and [the Community] has enabled us to greatly simplify and enhance both the client and the transferee experience to a level that’s unmatched in our industry.


    Susan Schneider, Plus Relocation